TL; DR
- Samsung and partner company Ibbu only provide web sales representatives on commission.
- Recently, Samsung and Ibu have been pressuring delegates to perform unpaid customer service tasks.
- Samsung seems to be turning a blind eye to the problem.
Remember the Samsung Galaxy S22 launch earlier this year? When Samsung opened pre-orders for phones on Samsung.com, the site turned out to be a mistake for customers, in many cases unable to complete orders.
Many of these customers have contacted a Samsung web representative using an online chat tool. The people working on this chat work under Samsung and Ibbu, a platform that facilitates such web chat portals. However, these workers are hired to do one thing: sell products. In fact, they only pay when they make a purchase by contacting a customer.
See also: Samsung Phone Buyer’s Guide
Apparently, as the site got confused, many of these agents ended up as customer support agents rather than sales representatives. However, they do not pay for that time because they do not sell.
According to a new investigative report from Edge, It has been an ongoing and growing problem. Samsung and Ibu are pressuring employees who are there to earn sales commissions just to do unpaid customer support work.
The report states that Samsung is pushing all requests to Ibbo to comment on the situation, essentially trying to pass the money. Technically, those who work with Ibu are not independent contractors and Samsung employees, so Samsung is trying to distance itself from the situation.
The whole article is a great read and presents a very difficult fact that Samsung and Ibu are basically wasting the time of unpaid workers. Check it out at the link below.