Is wrong. Fortunately, eBay has a one-hour grace period for canceling an order if buyers or sellers do not wish to buy or sell an item. However, once that hour has passed, it will be up to the seller and the buyer to negotiate a resolution. Here’s how to cancel an order on eBay.

Read more: How to cancel an Amazon order

Quick answer

To cancel an order on eBay, select More work Select items and Order canceled.


Main section

How to cancel an order on eBay within first hour

When you make an offer or buy an eBay item, you make that purchase commitment. Similarly, sellers are obliged to complete the sale when a buyer makes a purchase. However, in the event of an accident there is a window of opportunity to cancel an order.

For buyers

If you want to cancel an order, it is a good idea to notify the seller as soon as possible. Also, keep in mind that if your order contains more than one item, the entire order must be canceled.

If you make your purchase within the last hour and the seller has not yet sent the order, you can initiate a cancellation request. If the seller has already sent you the item, you cannot cancel it.

Navigate to your purchase history and find the order you want to cancel Open More work From the dropdown menu and select Ask to cancel this order.

Ask to cancel the order

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Then, select a reason to cancel the order to notify the seller and click Submit

Buyer reasons for cancellation

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After that, the seller will have three days to respond to your request. If they do not respond by then and you have not yet paid, eBay will automatically cancel the order. If you pay and the seller does not respond, they will be held accountable for sending the item.

For sellers

Sometimes, a seller may sell the item on another platform, or the item may be accidentally damaged. In such cases, the seller can cancel the order so that eBay can notify the buyer and, if they have already paid, they will get a refund.

Seller hub, go to orders. Alternatively, you can go to My eBay and select Sold. Find the order you want to cancel, open the dropdown menu next to a small arrow and select Order canceled.

Cancel seller order

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Choose a reason to cancel and then select Submit The end.

Seller's reason for cancellation

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How to cancel an eBay order one hour later

EBay will send you an email confirmation when you buy or sell an item. If you miss it or change your mind after an hour, canceling an order is a bit complicated, though not impossible.

For buyers

If it is more than an hour after your purchase, you need to contact the seller and ask them to cancel it. To do this, go to purchase history and find the order you want to cancel Select More work From the dropdown menu and select Contact the seller.

Contact the seller

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Choose from there Request to cancel this order Under the subject. Write a message to the seller explaining why you need to cancel and select Send To issue your request.

For sellers

Sellers can cancel an order on eBay up to 30 days after the sale, even if your buyer has already paid. But keep in mind that if you cancel an order, you may receive a transaction error, which will affect your seller’s performance level.

Seller hub, go to orders. Alternatively, you can go to My eBay and select Sold. Find the order you want to cancel and from there More workSelect Order canceled. Choose a reason to cancel and then select Submit The end.

Cancel seller order

Adam Barney / Android Authority

If you cancel an order, a full refund will be issued automatically. If the buyer does not receive their refund within ten days from the date of cancellation, they can open an eBay Money Back Guarantee request and you can refund them through it.


Read more: PayPal secure? Everything you need to know

FAQs

Can eBay buyers cancel orders after payment?

To cancel an order after payment, buyers must contact the seller to request a refund.

Can I cancel after sending an eBay order?

No, you cannot cancel after placing an order.

Can you respond to the canceled order on eBay?

If a buyer successfully cancels an order, they will not be able to respond to the seller.

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