Motorola Moto G Problems and How to Fix Them (April 2022)

The Moto G was first released eight years ago and offered an impressive affordable option for Android users. Since then the Moto G series has grown and multiplied. In its tenth generation, there are plenty of options to choose from. Want a stylus? The Moto G Stylus series is perfect for anyone who doesn’t want to splurge on an expensive Samsung. The Moto G Power Series offers impressive multi-day battery life, and the Moto G Lite and G Play are perfect for anyone looking for a super-affordable smartphone. Unfortunately, with each new generation comes a new set of Moto G bugs and problems. But we are here to help! Here are some common Moto G issues and how to fix them

Read more: Best Motorola Phones

Problem # 1: The cache partition cannot be deleted through recovery mode

motorola moto g power 2022 moto app on couch

Ryan Haynes / Android Authority

Some Moto G users cannot find a way to delete the system cache partition after going into recovery mode. Unfortunately, this is a feature and not a bug. The option is not available for the latest Motorola smartphones.

Possible solutions:

  • You can still clear the cache of individual apps. Go View Settings–> Apps and Notifications–> All Apps And find the app you want. Tap Storage and cache, And then tap Clear the cache. If you are clearing the cache as a troubleshooting step, you may want to do the same Delete the data.
  • If you are already subscribed to a mobile anti-virus program, most have a good cache cleaner option. Motorola recommends using the Files by Google app to clear the app’s cache. Open the app, tap Clear Tab, and clear data Junk file Or Temporary app file section. This is a great app to use if you want to free up some storage space.

Problem # 2: Moto G mic or speaker not working

motorola moto g power 2022 port

Ryan Haynes / Android Authority

Some Moto G owners may have problems with the mic or speaker not working during a call or when using it with other apps during a video call.

Possible solutions:

  • If you have a connection problem during the call, try resetting the network settings. On your Moto G phone, go here Settings–> Backup and Reset–> Reset Network Settings 6 And select Reset settings. Remove the SIM card and put it back on the phone and it will automatically restore the network connection. If not, find the APN settings from your network provider and go Settings -> Wi-Fi & Network -> SIM & NetworkTap on your SIM card, and 6 Access point name.
  • This could be a hardware issue. Open Device help App (Device Care On some devices) And go Device Diagnosis-> Hardware Test-> Complete Test. This will tell you the working condition of all the hardware of the phone, such as mic and speaker. It’s best to run a diagnostic test in safe mode to make sure an app isn’t causing problems (there are instructions in the instructions section below).

Problem # 3: Moto G cannot be screened on a TV

Moto G Stylus M logo

Ryan Haynes / Android Authority

Some Moto G users are not able to cast content from their phones to a TV.

Possible solutions:

  • Recent Motorola smartphones do not support Miracast, so if you have an older TV, your only option is to get a Chromecast.
  • If you have a TV with Chromecast or Chromecast built-in, make sure your phone and TV are on the same network. Some TVs do not support 5GHz Wi-Fi. If you have a hybrid connection, you may want to decouple two bands to make the link easier.
  • If your TV supports the feature, you can use Wi-Fi Direct to cast personal media. Since the setup process is a little different depending on the TV brand, check out the user manual to see how to use Wi-Fi Direct.

Problem # 4: OEM unlock is not available / has turned gray

moto g stylish selfie camera earpiece

Ryan Haynes / Android Authority

Many Motorola Moto G smartphones are available directly from network carriers and especially MVNO. Unfortunately, this means that the phone may have been locked to that carrier.

Possible solutions:

  • First, make sure that your Moto G phone meets the unlocking requirements Before you can qualify for carrier phones like Verizon, AT&T, T-Mobile, MetroPCS, and many more, you need to meet a number of requirements. This usually involves having an active payment account for a minimum period of time.
  • Call your network carrier and get an unlock code if the device is eligible
  • If the OEM unlock button turns gray, this is probably a network connection problem. Make sure your phone is connected to Wi-Fi or mobile data for at least 72 hours and it will automatically fix the OEM unlock toggle. After 72 hours, restart your phone. If the option still does not appear, contact the network carrier. Some Moto G users have found that locking their phones works again.

Problem # 5: Moto G performance problem

Moto G Stylus App Drawer

Ryan Haynes / Android Authority

Some Moto G users experience a variety of performance issues such as freezing apps, random reboots and uncomfortably hot phones.

Possible solutions:

  • A rogue application can cause problems. Boot the phone into safe mode (there are instructions below) and see if the problem persists. If it doesn’t, an app is a problem. Uninstall recently installed or updated apps and see if the problem disappears.
  • Some users experience performance issues after a major software update. In this case, what worked for them was a factory reset (instructions below). Make sure you back up any important files and data though.
  • If a particular app gets stuck, try clearing the app’s cache and data. Go View Settings–> Apps and Notifications–> All Apps And tap on the app. Tap Storage and cache And select Clear the cache And Delete the data. You can try uninstalling and reinstalling the problematic app.
  • If your Moto G phone overheats, follow the steps above to resolve the issue. However, when the phone is hot, it is best to turn off the phone and let it cool first. If you have, open the case and keep it in a cool place and away from direct sunlight.

Problem # 6: Mobile payment is not working

Motorola G Power in front of the table

Eric Zeman / Android Authority

Some users have problems using mobile NFC payments with their Moto G devices. Mobile payment is not an option or stops working after a software / app update.

Possible solutions:

  • Note that many Moto G smartphones in the US do not come with NFC. Be sure to check the phone’s space sheet before purchasing whether NFC payments are essential. You can try importing an international version, but it will have warranty issues.
  • If NFC Payment stops working, it may be because the device is no longer authenticated. Open Google Play StoreTap the profile icon in the top right corner, and go About Settings->. It will say so below Play Protect Certification If it is not certified. Removes Google Play Protect certification if the device is rooted, has an unlocked bootloader or custom ROM, or does not approve the device OEM device.
  • Motorola is aware of the problem and is working hard to fix the issue where the device is losing Play Protect certification after a major software update.
  • If you run into problems with a specific app like Google Pay, clear the app’s cache and data. Go View Settings–> Apps and Notifications–> All Apps And tap on Google Pay. Tap Storage and cache And select Clear the cache And Delete the data.

Problem # 7: Android Auto problem

Moto G pure rear panel

Ryan Haynes / Android Authority

Connectivity issues with Android Auto are quite standard with newer phones, and Moto G devices are no exception.

Possible solutions:

  • If you have set up your new phone by porting apps and settings from an old device, there may be a problem. Find the Android Auto app in the Play Store and uninstall and reinstall. Go Settings -> Apps & Notifications -> View All Apps -> Android Auto And tap Stop forcibly. Then tap Storage and cache And select Clear the cache And Delete the data.
  • Go through the Android Auto setup process again. “Forget” your phone and car device connection and set it up again If you’re having trouble working with Android Auto Wireless, it’s best to set up a wired connection first.
  • The phone may not automatically go to the correct setting when using wired connection. In the Notifications panel, tap Android System Notifications and change it File / Android Auto Transfer.

Issue # 8: Delayed notification on Moto G.

Moto G pure selfie notch and earpiece

Ryan Haynes / Android Authority

Some users are seeing a significant delay in receiving notifications. Notifications are sometimes only visible when the app is open.

Possible solutions:

  • Your notifications may be delayed due to the phone’s built-in battery optimization. Go View Settings–> Apps and Notifications–> All Apps And select the app. Tap Battery And select Do not optimize.
  • Motorola has a built-in application to make it easier to manage your applications Open Device shield Go to the app Running backgroundSelect the app and tap Allow to run in the background. On the main app page, go Apps start automatically And make sure the apps in question are activated.

Moto G Troubleshooting Guide: Factory Reset, Boot into Safe Mode

Motorola Moto G Power Camera Close Up

Ryan Haynes / Android Authority

Factory reset Moto G.

  • Turn off the phone.
  • Press and hold the Volume Down button and Power button simultaneously until the phone is turned on.
  • Use the volume buttons to navigate Recovery status And tap the power button to confirm.
  • Go Delete data / factory reset Use the volume buttons and press the power button to confirm.

Boot the Moto G into safe mode

  • Press the power button while the phone is on.
  • Touch and hold Instrument off Pop up
  • Tap All right When the option to boot into safe mode appears.
  • Reboot the phone to exit Safe Mode.

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